**Return Policy:**
All products sold by us have been authenticated by our experts with over 10 years of experience in the field. We also offer third-party certification services.( Please purchase the service separately. You can find it in the 'Service' category.) As a result, all sales are final, and we do not accept returns.
For customers in the UK (no minimum purchase required), you can choose to make an appointment to see it in person. (Please purchase the service separately; you can find it in the 'Service' category.) There is no extra fee, but you need to pay 100.00 GBP to reserve the goods and secure the appointment time slot. When you make a purchase, this amount will be deducted from your total. If you do not buy any goods, you will receive a refund.
For customers from France (a minimum purchase of GBP 5,000 is required) and the USA (a minimum purchase of GBP 6,000 is required), we offer a Pay on Delivery (POD) service. (Please purchase the service separately; you can find it in the 'Service' category.) In this arrangement, you will be required to pay GBP 1,000 (France) or GBP 1,500 (USA) as a deposit. The product will be shipped to a local partner or agent, who will bring the item to your designated location for inspection. If the product does not match the description and images provided, you have the option to refuse delivery, and your deposit will be refunded within one month. However, if the refusal is for reasons not accepted by our site, the cost for shipping and taxes may be deducted from your deposit. Therefore, please carefully review the photos and descriptions before making your purchase.
Please be aware that taxes and VAT are not included in the price of the goods. For customers in the EU, we suggest using the transshipment service to help manage tax issues. For USA customers, after your purchase, we will send you a quote for taxes and VAT within 5 days. If you find the fees too high, you can contact us to discuss canceling your purchase, and cancellations will be free of charge within 7 days after you receive our quote.
If you are a Gold Member, the penalty fee will be waived.
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**Tax and Shipping Policy:**
**Tax Policy:**
Most of our products are located on Jersey Island.
If you are a UK customer, you have the option to choose between the 'See it in Person' service, direct shipping, or transshipment service. For shipping, we suggest using our transshipment service, which can help you manage tax issues. If taxes are still applied beyond the service fees, we will refund your service fee. For direct shipping, VAT and taxes may be requested by HMRC. Please note: while product duties are generally not applicable, VAT may be up to 20% of the item’s value, but import taxes and fees should not apply. The item value is typically calculated based on the insured value, which is usually up to 50% of the item’s actual value. If you wish to reduce the insured value, please contact us to discuss.
—— For the 'See it in Person' service, please find the instructions below: For customers in the UK (no minimum purchase required), you can choose to make an appointment to see the item in person. (Please purchase the service separately; you can find it in the 'Service' category.) There is no extra fee, but you need to pay 100.00 GBP to reserve the goods and secure the appointment time slot. When you make a purchase, this amount will be deducted from your total. If you do not buy any goods, you will receive a refund.
For EU customers, you can choose between transshipment or direct shipping services. For transshipment service which can help your tax duties. If taxes are still applied, we will refund your service fee. For direct shipping, you may be subject to import duties and VAT. Please note: product duties generally range between 10%-20%, depending on the destination, and VAT may be up to 20% of the item’s value. The item value is usually calculated based on the insured value, which is typically up to 50% of the item’s actual value. If you wish to reduce the insured value, please contact us to discuss.
For US customers, any chosen form of transaction will be subject to taxes, with duties ranging between 10%-20% and sales tax between 0%-10%. The item value is usually calculated based on the insured value, which is typically up to 50% of the item’s actual value. If the specific amount of this value is not shown at checkout, please contact our customer service or reach out via email, specifying the item name and number.
**Shipping Policy:**
As most of our products are stored in our shipping warehouse on Jersey Island, customs clearance is required based on the buyer’s delivery location after purchase. Specific shipping times are as follows: for pickup on Jersey Island, the time is 7 business days; for pickup in the UK, it is 10 business days. For direct shipping, items will be dispatched within 14 business days, and for transshipment services, items will also be dispatched within 14 business days. However, due to the multiple customs clearance procedures required, the arrival time is typically within 14 business days. If shipping is not dispatched within the specified time frame, the purchase will be canceled, and any payments made will be refunded to you.
